COMPANY POLICY

IMPORTANT INFORMATION AND CANCELLATION POLICY:

DP Aesthetics is a separate business entity to Crowne Plaza Docklands.

Cancellation Policy
At DP Aesthetics, your appointments are very important to us. We understand that appointments may need to be changed or cancelled. We have a non refundable cancellation policy. We ask that you cancel your appointment at least 24-hours (Spa Services), 48-hours (Aesthetic Services), in advance so we can fill your spot with clients on our waiting list that would love to come visit us. If you do not cancel in advance, you will be charged 50% of your service price for missing your appointment with your on-file credit card. Effective June 1st, 2022.

No-Show Policy
At DP Aesthetics, your appointments are very important to us. We understand that appointments may need to be changed or cancelled within the 24-hour notice. If you no-show without notice on the day of your appointment we will charge you 100% of your booked service price. Effective June 1st, 2022.

Late Policy
We recommend arriving 10 minutes prior to your appointment to ensure full experience. If you are 10 or more minutes late we may ask you to reschedule your appointment or will loose treatment time so it will not affect our punctual clients. If we are unable to take you at the time you arrive, you will be charged for 50% of the service that you missed. Effective June 1st, 2022.

Credit Card On-File
As of June 1st, 2022 we will ask all clients to add a credit card on file for our cancellation, no-show, and late policies. 

Minor Policy
It is DP Aesthetic's policy that no person under the age of 16 can receive any services at the spa. Ages 16 - 17 must have parental consent and have a parent or guardian in the room at the time of the service.
*Some services require the client to be 18 years of age.  
- Hydrafacial, SkinCeuticals Facials, Aesthetic Services.

Location & Parking Notice
We are located on the first floor of the Crowne Plaza Hotel, 2 minutes walk from Royal Victoria DLR station, On site parking available subject to availability at a discounted rate of £2. Parking payment to be made on the first floor Quad Spa reception.